Application maintenance and support services.
Lost the developer or agency behind your website, web application or mobile app? We take over software another team built: a read-only audit first, then patching, monitoring, fixes and steady improvement on an agreed monthly scope.
- AAudit report sentVersions, risks and what can wait
- SStaging copy readyMatches production, safe to test on
- BBackup restore checkedRestored to a clean server
- SSecurity update appliedTested on staging, then released
Application maintenance and support: what it is
Application maintenance and support is the ongoing work of keeping existing software secure, running and current after it has been built: fixing defects, applying security updates, upgrading the versions it depends on and making small changes.
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Software that works, with nobody left who owns it.
It usually starts the same way. A freelancer becomes unavailable, an agency closes or loses interest, or the one in-house developer who knew the system leaves. The software still runs the business, but updates stop, small bugs pile up, and nobody is sure what would happen if the server went down tomorrow.
We take that software over. The first step is always a read-only audit and a written report, so you know what state the system is in before you commit to anything further. Then we stabilise it: version control, a staging copy, working backups and the security fixes that cannot wait. After that we run it for you on a monthly scope and build the changes you have been waiting for.
This is established work for us. We have worked with EA Foods continuously since March 2022, extending their distribution management system as the business has grown. We stayed on to maintain the Need Parking marketplace after launching it. And for Kiddleton we manage, day to day, a website and web app that we did not build.
What we put in place before changing anything.
A handover fails when a new team starts editing code it does not yet understand. These four things come first on every system we inherit.
A written audit in plain language
We record the languages, frameworks and versions in use, every third-party dependency and its last update, known vulnerabilities, how the system is hosted and deployed, and whether the backups work. The report says what is urgent, what can wait and what is fine as it is.
Version control and a staging copy
If the code only exists on the live server, we put it under version control. We build a staging copy that matches production and script the deployment, so every change is tested before your users see it and can be rolled back if needed.
Access and accounts brought under control
Hosting, domain, app store, payment gateway and third-party accounts are listed and checked. Where a former developer still holds the keys, we help you move ownership to your company and remove access that is no longer needed.
Monitoring and backups that are tested
Uptime checks, error reporting and scheduled backups are set up, and a restore is actually run. The first time anyone tests the backup should not be the day it is needed.
How we take over your software.
Four steps. You see a written report before we change anything, and the scope and price of each later step are agreed before it starts.
Read-only audit
You give us read access to the code, the hosting and the database. We review versions, dependencies, security, backups and deployment, and send you a written report. Nothing is changed at this stage.
Stabilise
We set up version control, staging, monitoring and tested backups, and apply the security fixes that cannot wait. From here every change is tested before it goes live.
Agree the route
With the audit in hand you choose: keep the system maintained as it is, upgrade it to supported versions, or replace it in stages. We scope and price the option you pick before starting it.
Run and improve
We handle day-to-day support: fixes, small changes, updates and monitoring, through a single point of contact and a shared issue list. New features are built once the base is safe.
Maintenance and support services we provide.
For websites, web applications and mobile apps that are already live, whoever built them.
Application takeover
We take responsibility for a system another developer or agency built, starting with a read-only audit and a written account of what we found.
Monthly support and maintenance
Bug fixes, small changes, dependency updates and monitoring on a written monthly scope, with one point of contact.
Security patching and upgrades
Language, framework and server upgrades to supported versions, and fixes for the vulnerabilities the audit finds.
Mobile app maintenance
iOS and Android apps kept compatible with new operating system releases and store rules, with releases and review feedback handled for you.
Performance and reliability
Slow pages and recurring outages traced to their cause, whether queries, caching, hosting or code, then fixed and measured again.
Staged modernisation
When a system has outgrown its stack, we replace it one part at a time while the old one keeps running, instead of a single risky rewrite.
New features on existing systems
The reports, integrations, screens and workflows you have been waiting for, built on the software you already have.
Why businesses hand their software to Moweb.
Giving a live system to a new team is a fair thing to be cautious about. Here is what you get.
Client relationships that last
We have worked with EA Foods continuously since March 2022, extending the system as the business grew instead of handing it over and leaving. Support is a relationship we plan to keep, not a ticket queue.
Certified security and process
Moweb is ISO 27001:2022 certified and CMMI Level 3 appraised. Access credentials are stored encrypted, limited to what the work needs, and never shared outside the project.
Honest advice on keep, upgrade or rebuild
If the system is stable and rarely changes, we will say that patching and isolating it is enough. We recommend a rebuild only when the audit shows the current system cannot be kept safe or cannot carry the changes you need.
Older stacks as well as current ones
We still maintain PHP 5 and 7, CodeIgniter, Yii, CakePHP, Zend Framework, AngularJS, Ionic and Cordova systems, alongside current Laravel, Node.js, React, Vue, Python and Flutter work.
Situations we are asked to step into.
When you do not need us.
If your system is a standard WordPress or Shopify site with a handful of plugins, a managed hosting plan and a local freelancer will usually cost less than a support agreement with a software company, and we will say so. The same goes for software that is about to be replaced: paying to stabilise it only makes sense if it has to keep running in the meantime.
A takeover earns its cost when the software is custom, the business depends on it every day, and the knowledge of how it works has left the building. That is the point at which an audit, a safe way to make changes and a team that answers when something breaks are worth more than they cost.
Built with the right tools.
Production-grade technology, chosen to fit your stack and constraints.
Support by technology, and the work behind this page
Questions about Application Maintenance and Support.
What teams ask before they start.
Yes. We start with read access to the code, the hosting and the database, send a written audit, and then agree what to fix first. The original developer does not need to be available, although any handover notes shorten the first weeks.
Proof
Work we have shipped.
Tell us about the system that needs an owner.
Say what it is built with if you know, and what worries you most. We will reply with how a takeover would work for your software.
Not ready to talk? Run the exit test on your product